Four Seasons Landscaping Inc. (“Four Seasons”, “we”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It is written to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
01Our Commitment
We collect only the personal information we need to deliver our Services, operate our business, and meet our legal obligations. We do not sell your personal information to third parties — ever.
This Policy applies to information collected through our website, customer dashboard, email correspondence, on-site visits, and any other interactions you have with us.
02Information We Collect
The personal information we collect depends on how you interact with us. Categories include:
- Identification & contact information — name, company, address, email, phone number.
- Property information — addresses of properties under management, site details, access codes (where you provide them), and service history.
- Account credentials — login email, hashed password, single sign-on identifiers (Google, Apple, Microsoft) when you choose to use them.
- Billing information — billing address, tax IDs, and payment-related records. Payment card data is processed by our PCI-compliant payment processor; we do not store full card numbers.
- Service & communications data — quotes, invoices, work orders, photographs of completed work, and correspondence with our team.
- Technical information — IP address, browser type, device identifiers, pages visited, and approximate location, collected through standard server logs and cookies.
03How We Use Your Information
We use your personal information for the following purposes:
- To deliver the Services you have requested and manage your account;
- To process quotes, invoices, payments, and service scheduling;
- To communicate with you about appointments, storm alerts, service completions, and account matters;
- To improve our website, dashboard, and Service offerings;
- To prevent fraud, secure our systems, and enforce our Terms of Service;
- To comply with applicable laws, regulations, and lawful requests.
With your express consent, we may also send you occasional marketing communications about seasonal offers or new services. You can unsubscribe at any time using the link in any marketing email.
05Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or disclosure. These include:
- Encryption in transit (TLS 1.2+) and at rest;
- Role-based access controls and least-privilege principles;
- Regular security reviews and staff privacy training;
- Multi-factor authentication for administrative access.
No system is perfectly secure. If we ever discover a breach affecting your personal information, we will notify you and the appropriate authorities as required by law.
06Data Retention
We retain personal information only as long as needed to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
As a general guideline, account and service records are retained for seven (7) years following the end of your relationship with Four Seasons, in line with Canadian tax and corporate record-keeping requirements. After this period, information is securely deleted or anonymized.
07Your Privacy Rights
Under PIPEDA and applicable provincial privacy laws, you have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate, incomplete, or out of date;
- Withdraw consent for marketing or non-essential processing, subject to legal or contractual restrictions;
- Request deletion of your personal information, subject to our retention obligations;
- File a complaint with our Privacy Officer, and, if unresolved, with the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact our Privacy Officer using the details below. We will respond within thirty (30) days.
09Children's Privacy
Our Services are intended for business and property management clients and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact our Privacy Officer and we will delete it.
10International Transfers
Personal information is primarily stored on servers located in Canada. Some of our service providers may process or store information in other jurisdictions (such as the United States or the European Union). In all cases, we ensure equivalent levels of protection through contractual safeguards and compliance with PIPEDA.
11Updates to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. For material changes, we will notify you by email or dashboard notification before the change takes effect.
Your continued use of our Services after the effective date constitutes acceptance of the updated Policy.
12Contact & Privacy Officer
If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer.
Attn: Privacy Officer
123 Evergreen Way, Suite 400
Toronto, ON M5V 2T6
You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.